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Shipping Policy

Package Delivery Time

Charmydecor works with our long-term cooperated manufacturers so that we can provide you with high-quality products at a good price.  We are dedicated to fulfilling all of our orders promptly and 98% of our packages arrive at the delivery address within 25 to 35 days after the order is placed. Once you place your order with us at Charmydecor, please allow us 3 to 4 business days to process your order and prepare the package for international shipping from our warehouse in China. For international orders, most of the packages will be booked for a voyage with the most recent Matson boat, which is the world's best sea cargo company. It will take 11 to 12 calendar days for the package to arrive at the U.S port, then customs officials will carry out a check which will take 1 to 3 business days of customs clearance, and your package will be delivered to your delivery address by FedEx, UPS or USPS. 

When placing your orders with us at Charmydecor, please be sure to provide the best contact phone number, email address, and a well-detailed delivery address so our team knows how to contact you as needed.

We provide full transparency about our order delivery and we will continuously update you on your order status via Emails and SMS on a weekly basis. If you have any other questions or concerns regarding your order, you can always reach out to us on any of our messaging channels and we’ll be happy to help you in any way we can. All the inquiries will be replied to within 12 hours typically. 

Customer support email: 
WhatsApp Business Account: +1 (323) 522-5839

Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.

Change of Delivery Address 

Once the product is shipped out from our warehouse, an additional fee will be charged if you want to change your delivery address, that’s because FedEx/UPS/USPS charges sellers for any change of address. We do not charge an additional fee from our customers except the one required by FedEx/UPS/USPS for the address changing fee. Please be aware that as a receiver, you have the privilege to contact FedEx/UPS/USPS to request a change of delivery address with no additional fee. That’s why if you want to change your order delivery address after the order is shipped out, we may need your assistance to contact FedEx/UPS/USPS from your side. We fully understand the inconvenience it might cause when our customers try to contact the delivery companies. We will do our best to provide the best assistance we can.

Shipping Fee Calculation

We offer free shipping on all orders to the U.S and Canada. For orders outside these regions, we will find the delivery method that has the best balance between the delivery time and shipping cost available in the market. Do note that an additional fee might be charged. 

We will contact our customer to complete the additional shipping charges before we proceed with the shipment. Please understand that this might attract additional delivery time.

Order Cancellation 

Please be aware that you are eligible to cancel your order within 48 hours after you place an order with us at Charmydecor. No question asked. No fee will be applied. Just send us your order cancellation requirement via any of the following channels.

The online chat tool on our website.
Customer support email: 
WhatsApp Business Account: +1 (323) 522-5839

Order cancellation after 48 hours when the order is placed is only available as long as the package has not been shipped out to international cargo either with the sea or airline cargo vendor. We will do our best to provide the best cancellation experience in this scenario. Please also be aware that a 10% restocking fee per item will be charged in this scenario. 

Please kindly understand that due to the complexity of international logistics, once the package is shipped out to the international cargo, you can’t cancel this order anymore at this stage. However,  you are still safe and protected by our 7 days and 30 days money-back guarantee. Also, you will have to receive the product package first, then return it in other to get your refund. For more details, please refer to our Returns & Refund Policy. 

Refund & Return

Please inspect each item of merchandise carefully upon arrival. Even if you do not intend to install or assemble your items immediately, they should still be opened and inspected to check for any damage. If an item arrives damaged, contact our Customer Support team within 7 days so we can quickly process your replacement and pick up the damaged or defective item. Please save all damaged items, packing, and boxes. For more information, please visit our Return & Refund Policy Page.

If you have any other questions or concerns, you can always reach out to us on any of our messaging channels and we’ll be happy to help you in any way we can. All inquiries are typically replied replied to within 12 hours.

Customer support email: 
WhatsApp Business Account: +1 (323) 522-5839

Best Regards,
Charmydecor Team